Configure Two-factor Authentication

Two-factor Authentication is an enhanced security measure that allows users to identify a trusted device and configure it to verify their sessions with each log in by providing a unique, time-sensitive code that works to authenticate the user as the person accessing the portal. Users will need an authentication code generating application installed on their trusted device (which is usually a mobile device). The recommended service is Google Authenticator, but other applications like Duo Mobile and Windows Authenticator will work.

  1. Install the authentication app of your choice on your trusted device
  2. Open the Config Module in the portal
  3. Select Security from the List Panel
  4. Click the Enable Two-factor Authentication button
  5. Make a record of your Recovery Codes, then click next

    Recovery Codes: you will receive a set of recovery codes that can be used to access your account in the event that you lose your trusted device for two-factor authentication. Be sure to keep these codes in a safe place. The codes will be in the form of an eight-character alphanumeric string with two blocks of four characters separated by a dash. If your trusted device cannot be accessed or used to verify your login each session, you will only be able to access your account if you have your recovery codes. Once you receive and record your recovery codes, you will be prompted to proceed to enabling the two-factor authentication app configuration on your trusted device. Your application of choice will either require a long authentication key or a QR code to be scanned.

  6. Scan the QR code using the app and your trusted device’s camera, or select “manual entry” and type the long authentication key instead
  7. The app will display a 6-digit code, which will be used by the portal to confirm the connection
  8. Type the 6-digit code into the box and click the Enable two-factor authentication button